Our shipping partners will attempt to deliver your order three times. Sometimes there may be issues finding or accessing the shipping address, and if these attempts fail, the order will be returned. Occasionally, an order is damaged in transit and cannot be delivered. You should be able to check the reason for the return using the tracking link you received in your shipping email. If, for any reason, they are unable to deliver, they will leave a calling card informing you that your order has been returned to us. Unfortunately, an order returned to us by the courier cannot be reshipped to our customers, but it will be fully refunded once our warehouse team has processed it. If you need the items, please place a new order.
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