¿En qué podemos ayudarle?

We are aware that some customers are experiencing issues with orders that are not yet appearing on our returns portal. The error message may look similar to this after entering your details:

The problem is related to the email address and phone numbers. Our technical teams are working to resolve this issue. We apologize for the inconvenience.

Meanwhile, if you see the error above, try entering your order number and postal code to view your order.

Where can I find my order number? You can find it in the emails we send you or in your order history when you log in to the website.

We know that some customers have problems with payment when they try to make a refund.

This is a known issue. Our technical teams are working to resolve it as soon as possible. We apologize for the inconvenience. If you experience this problem, we recommend trying again after waiting a day.

However, if you don't have much time to arrange your return, you can do it yourself using your preferred postal service. To do so

1. Pack the package securely, making sure the item is suitable for shipping, with the original packaging and labels intact.
2. Inside the package, please include a letter so the returns team can identify you and your order. In the letter, we need you to include your order number, postal code, and reason for the return.
3. Choose your preferred parcel service and make the necessary arrangements for the package to be sent to the following address

Frasers Group

Customer Returns

Unit D,

Brook Park East,

Shirebrook

NG20 8RY

For your peace of mind, we recommend that you use a tracked postal service and keep the return receipt in case you need it later.

IMPORTANT: Returns are inspected upon receipt; please refer to our online returns policy if you are unsure.